SVU Return and Refund Policy

Thank you for shopping at the SVU Store. If you are not entirely satisfied with your purchase, we’re here to help.

Product/ Merchandise Return Policy

You have 30 calendar days to return an item from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.


Please let us know that you plan to return an item for refund via email to or by calling us at 800-788-8346.

Once we receive your item, we will immediately notify you that we have received it. We will notify you as soon as possible thereafter on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) for the purchase price of the item. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at or 800-788-8346.

Event Registration Refund Policy

Event registration refunds will vary depending on the event. Please refer to the event details for the refund policy for that particular event. In no case are registration fees refunded post-event. If you cannot find the policy for the event in question, or you still have questions, please contact us at or 800-788-8346.

Membership Dues Refund Policy

SVU does not refund nor partially refund membership dues.